 |
 |
 |
 |
 |
 |
|
|
|
 |
|
|
Boker Warranty Information |
|
|
 |
|
|
|
 |
 |
 |
|
 |
 |
|
|
 |
 |
|
 |
 |
 |
 |
|
 |
 |
|
|
 |
|
Warranty / Sharpening
Welcome to the Boker USA Warranty/Sharpening Info Page.
On this page, we will provide answers to your questions regarding the Boker warranty, repairs, and sharpening of Boker ceramic knives.
Our warranty has been in effect for over 135 years. Any Boker product that is defective in material or workmanship will be repaired or replaced by us at no charge to the customer. Our warranty reads:
"Every Boker product is guaranteed to be free from defects in material and workmanship for the life of the product to the original owner. If this item should fail under normal use, we will repair it or replace it at no charge with an item of equal or better value."
To help you better understand whether your product is covered under warranty, the following items are normally not covered under warranty, although exceptions do exist:
Blade rusting, particularly on carbon steel blades.
Blade breakage, especially after more than a year of ownership.
Handle scales cracking or breaking.
Any knife that has been converted to perform as an automatic knife is not covered under warranty at any time. Boker USA, Inc. honors the Federal law that prohibits the importation or selling of automatic knives. Boker USA, Inc. does not import or sell any automatic knives.
Due to the Federal law barring interstate transportation of automatic knives (switchblades), we are unable to return them when shipped to us. If we receive any automatic knives, we will have no choice but to dispose of them. Boker USA, Inc disclaims any liability for financial loss due to disposal of automatic knives.
For further information, please contact us at 1-800-992-6537 ext 21.
If you would like to send your Boker knife in for repair work or examination to see if it is covered under warranty, it must be accompanied by your phone number, shipping address (no P.O. boxes, please), e-mail address (if applicable) and $5.00 to cover return shipping and handling (in the form of either a check, money order or Visa or Mastercard number). If we do not have a method of contacting you, we will not be able to proceed with any repair or warranty work. If you do not include shipping charges it will cause significant delays in returning your knife to you. If your repair is covered under our warranty, we will return the $5.00 payment along with your knife. To service you best, please contact the Boker USA Customer Service/Repair Department prior to shipping your knife at 1-800-992-6537 ext. 21.
Our mailing address is:
Boker USA, Inc.
Attn: Repair Dept.
1550 Balsam Street
Lakewood, CO 80214-5917
We do recommend you ship your knife to us via insured U.S. mail or through United Parcel Service so it can be tracked.
BOKER CERAMIC KNIVES
Our ceramic knives are very keen cutting instruments but are not intended for chopping or cutting hard items such as bone, staples, or frozen products and are not to be used for whittling. Also, care must be taken while cutting items such as fibrous vegetables and cheeses.
Please exercise caution when using ceramic bladed knives.
Due to their extreme hardness, which is why they do not need to be sharpened as often as a steel blade, they are brittle. Therefore, blade breakage or chipping is not covered under warranty. We do provide a sharpening service, which can get out most small chips in the blade and restore the original edge.
To get your ceramic knife sharpened, we provide two options. The first option is to send the knife to us at Boker at the address above. The cost for this service is $15.95, and can take approximately 6 weeks. We accept check, money order, Visa or MasterCard. Additional knives in the same package will cost $9.00 each.
The second option is to send your knife to Ross Cutlery. The cost for this service is $19.95, and will take approximately 4 weeks. Payment must be in the form of a check or money order, made out to Ross Cutlery. Additional knives in the same package will cost $10.00 each. The address for Ross Cutlery is:
Ross Cutlery
Attn: Ceramic Sharpening
310 S. Broadway
Los Angeles, CA 90013-1208
In either case, please include a note with your knife which includes your name, address (no PO boxes, please) and phone number. We recommend you ship your knife by insured mail or UPS/FedEx so that it can be traced.
ORDERING REPLACEMENT PARTS
If you wish to order parts from us, there may be a charge incurred. Please contact us to find out what charges apply, if any. Charges are as follows:
Replacement clips and clip screws: $5.00
Screw sets for Top Locks or Magnum BO series: $5.00.
If ordering a number of shields/emblems, screws, etc., please include $5.00 to cover shipping and handling.
If you have any questions on our warranty, repair work, or ceramic sharpening, please call us at 1-800-992-6537 Ext. 21.
|
|
|
|
 |
 |
|
 |
 |
 |
 |
|
 |
 |
|
|
|
