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Why won't my receiver pass HDMI video?
Actually, you may have a HDMI HDCP communication issue with the source product? (Cable Box, Sat Reciever, Video Player). First check with the source equipment manufacturer for any updates to their products.
If HDMI video will not pass through your receiver, you may have an alternate connection depending on the A/V receiver you have purchased.
Check to see if your A/V receiver has analog or digital video converison. If so, a component connection can be made to the A/V receiver instead for the source in question. Then by turning the analog to digital video conversion feature on in the A/V receiver, video from this source should then be available on the HDMI monitor output connector.
How do I contact Denon Customer Service and Product Support?
Please note you may find what you are looking for through our FAQ database prior to calling into out facility.
Denon Product Operational Support and Customer Service:
Denon offers in-house factory Product and Customer Service Support through our New Jersey location. Out contact information is as follows:
Phone Hours of Operation: 9:00AM to 7:00PM ET Monday through Friday
Voice: 201-762-6665
What are cable basics for HDMI connections?
The operation of a product by means of an HDMI connection is guaranteed only when a cable ceritified by the HDMI standard is used. Product performance can not be guaranteed when a cable not certified by the HDMI standard is used, as signal degradation of the high frquency digitla signal can occur. This is often confused as a problem with the device rather than the cable itself. Typical performance failures from uncertified cables can include no picture, blinking (on/off) display, pixilation, sandstorm type of interference and poor quality picture. The HDMI logo is not a certification that the cable has passed the HDMI standard guaranteeing product performance.
How can I get help connecting my system?
As with all electronic devices, it is recommended that you first review the instruction manual provided for instructions on how to connect your system. Should you need further assistance, your dealer can normally provide you with additional help. Also, many manufacturers will also provide telephone assistance through their customer service product suppost division. The Consumer Electronics Association also provides interactive Web assisitance with connections and hookups for your stereo or surround system.
How do I Initialize the Microprocessor (reset) and why?
You're rarely need to initialize the microprocessor under normal operating conditions. In a few cases, the microprocessor will temporarily freeze up or lock up just as your home computer does. When this happens, just follow the guidelines in the back of your owner's manual to unlock the microprocessor and restore normal operation.
If you experience some unusual behavior - a channel that's suddenly silent, forgotten level adjustments, some eccentiricities in your unit etc. - you may need to reset the microprocessor. Of course, you ahould check all connections carefully first. But if you've eliminated these items as a source of potential problems, you may need to go through the initialization process.
Initialization is easy. Please refer to your owners manual for instruction on reseting th microprocessor as each unit may have its own individual protocal for reset.
What causes these problems? Several things - a jolt of electricity, a current surge though an antenna input, etc. But don't worry, the microprocessor is well shielded from any permanant effects.
When do you initialize the microprocessor, remember that this erases any set up instructions you may have previuosly prgrammed into the unit. However, the on-screen menu will quickly get you thorugh a new set up. And, if you write down your preferred settings BEFORE you reset your unit's microprocessor, you'll have an easier job doing it.
If in the event you do initialize microprocesor reset please refer to your owners manual for instrutions on setup.
Why doesn't my AVR receiver respond to RS-232C commands?
For some AVR receivers and some other models that have both Main and Standby Power buttons, an intial command may need to be sent first for proper control response to occur from the RS-232C port. This only happens when the Main Power button has been used to shut the system down or upon first time setup. Because main power was cut, the control system goes back to an initial start point. If Standby Power is used to turn the unit off then this condition will not occur as power to the control system has not been removed. To reinitiate RS-232C control after main power off, simply turn the receiver on and issue a Standby Off command and serial communication will resume.
On some products (DVD players) it is necessary to make sure that the AUTO_OFF Economy feature is turned off. This feature is usually factory defaulted to ON.
How do I know when to select "Large or Small" for my main speakers when I'm first setting up my surround sound system?
If your system has a subwoofer, select Subwoofer "Yes' or "On". Then check the main (left/right) speakers settings next. If you are using very large main speakers, you can select Large. Deep bass present in the program's ;eft and right fromt channels will only be routed to the left and right speakers. For most systems, even if you are using larger left and right speakers, if you have a sub, choose Small for the left/rigth and any deep bass present in the program material will be routed to the subwoofer. This usually produces better sound, as the subwoofer is generally going to a better job of providing clean, deep and louder bass than can be obtained from conventional full range speakers.
Always choose Small for center channel. Choosing Large setting for the center channel will always result in reduced bass, as well as substantially degraded dialog quality.
What is the normal powering up order for HDMI connected products?
The powering up order can be a key issue as to whether or not the HDMI signals will pass through the system. For best results the TV should be turned on first and set to the correct HDMI input, then the receiver and then the source device(s). The reason for this has to do with getting the equipment to handshake properly for the HDCP protocol. This is a consideration when programming remote control system call keys or hot keys where everything turns on at once. You may need to consider the order of equipment turn on when programming these convenience keys
Why can't I hear audio through my 2nd Zone?
Please make sure your analog cables are connected and the input mode is set to auto. Your volume must be set within -25db and -30db. If this does not work please refer to your owner's manual.
Which Denon AV receivers will upconvert analog video signals to HDMI?
The following current receivers will upconvert analog video to HDMI: AVR-2308CI, AVR-2808CI, AVR-3808CI, AVR-43808CI, AVR5308CI, AVR-888, AVR-988
What's "Multo Source" all about?
Multi-Source" means that your Denon component can send different audio/video signals to different parts of your home! It’s just another term for "multi-zone" or "Zone 2" sometimes used by other manufacturers. Of course, there are some advantages to the Denon way of doing things -- you can watch and listen to two different video sources at the same time, for example -- as you’ll soon see.
With Multi-Source, you can play a surround sound movie soundtrack through your home theater system in the family room while your Aunt Matilda enjoys a Montovani video (or maybe Metallica?) in her room. And she can pick and choose different sources via remote control, too, if your system allows it. In fact, with some Denon components like out award-winning AVP-8000 Dolby Digital preamp/processor and DRA-775RD stereo receiver, you can even control volume directly!
With the AVP-8000 and DRA-775RD, all you’ll need is a separate power amplifier dedicated to the remote zone. With other Denon "Multi-Source" components, you’ll need an integrated amplifier or some other way to adjust the remote zone’s playback level. Of course, you’ll also need speakers but you already knew that . . . didn’t you?
The speakers, obviously, need to be placed in the remote zone, but if you’re able to use just the power amplifier, you can place that almost anywhere. (There are some restrictions so you may want to ask your Denon dealer for the details.) You’ll also probably want to run an infrared control link from the remote zone back to your Denon "Multi-Source" capable component to give folks in that second area full control over what they’re enjoying. (Again, see you Denon dealer for details.) If you need the greater flexibility of an integrated amplifier, we suggest you place it for easy volume control adjustment.
One other note here -- although you might be tempted to think of "Multi-Source" as a "stereo only" solution for the remote zone, you’d be wrong. Remember that Dolby Pro Logic signals are usually available in a "mixed down" two channel matrix format. So you could easily use the Multi-Source outputs to bring a Pro Logic-encoded stereo signal to another location and use an additional Pro Logic decoder to enjoy full surround sound benefits in whatever room you wanted to. That’s flexibility!
Once you’ve connected everything the way you want it, you can use either front panel controls or a remote controller to activate "Multi-Source" capability. Enjoy!
How do I pull up the on screen display from my audio/video receiver on my Hi-Definiton TV/Monitor?
Generally speaking, mid to high end A/V Receivers will enable you to turn on the OSD (on screen display) generated by the receiver, while watching a High Definition program connected via HDMI or Component video. Lower end receivers may have OSD but will not up-convert it to HDMI or Component video. To see the OSD on these receivers, you could connect a video or S-video cable to an unused input on the TV/Monitor and switch to this input momentarily to check receiver status, setup menu or volume level.
If OSD is a feature you think you may use, check the receivers specifications before purchasing.
On my AVR-1508/1708 receiver I can not get any audio through the HDMI connection. What is wrong?
These receivers have HDMI switching only function. They can only pass an HDMI audio/video signal from the receiver's input to the receiver's HDMI output.
To get audio into the receivers input connect either L/R RCA stereo cables or a coaxial/optical cable to the receivers input from the source product. (DVD, Cable, Sat box)
Why doesn't the set up box pass video signal through my receiver with an HDMI connection?
A set top receiver connected to an A/V receiver via HDMI may have trouble passing video signals through the A/V receiver even though a direct connection to the display seems to work fine.
This has to do with the HDMI, HDCP protocol being sent and received and the authentication process. This is not a fault of the receiver. Recently set top box manufacturers have become aware of this issue and have already implemented firmware changes to their units while others are in the process of updating their units.
If a set top receiver being used is having problems passing HDMI video signal through an A/V receiver, contact the manufacturer of the set top receiver to see if an update is available.
How do I order a Denon replacement remote control?
Denon replacement remote contraols can be ordered through any of our 5 authorized parts distributors listed below: PACIFIC COAST PARTS 15024 STAFF COURT GARDENA, CA 90248 USA (800) 421-5080 http://www.pacparts.com HERMAN ELECTRONICS, INC. 7350 N.W. 35TH TERRACE MIAMI, FL 33122 USA (800) 938-4376 http://www.hermanelectronics.com VANCE BALDWIN ELECTRONICS 7060 STATE ROAD 84 #12 FORT LAUDERDALE, FL 33317 USA (800) 432-8542 http://www.vancebaldwin.com TRITRONICS 1306 CONTINENTAL DRIVE ABINGDON, MD 21009 USA (800) 638-3328 http://www.tritronicsinc.com MCM, AN INONE COMPANY 650 CONGRESS PARK DRIVE CENTERVILLE, OH 45459 USA (800) 543-4330 http://www.mcminone.com
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