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What are the flow rates for handshowers, bodysprays and showerheads? A. All Hansgrohe products conform to national water conservation regulations. Therefore, all showerheads, handshowers and bodysprays are limited to a maximum flow of 2.5 GPM (gallons per minute). Some of our smaller bodysprays achieve optimal performance at 1.6 GPM.
What are the functions of the Trio Diverter & the Quattro Diverter? How do they differ?
A. Our Quattro Diverter valve consists of one in-port and three out-ports. This is a true diverter valve that allows for the mixed water to be diverted to one of three ports or a combination of any two simultaneously. This valve needs to be installed with a separate volume control. The Trio Diverter valve consists of one in-port, two out-ports and an integrated volume control. This valve can control the flow to either one port or both ports simultaneously. In addition, this valve also controls the water volume. Hence, the installation of a separate volume control is not necessary with this item. * Do not install this item with a pressure balance valve 13408181.
In which situation is it advised to use a pressure balance valve and when should one use a thermostatic valve?
A. Plumbing codes in the US demand that showers be outfitted with either a pressure balance valve or a thermostatic valve. Both valve types prevent injury due to thermal shock, yet these valve types work completely differently. Pressure balance valves are most commonly used in guest baths or small shower systems. This type of valve is adequate to meet the strict plumbing codes regarding thermal shock. Thermostatic valves, however, are a better way to go, especially in situations where more flow is needed. This type of valve offers more comfort because once a desired temperature has been selected, this valve keeps the mixed water temperature constant even between showers. It also compensates for temperature changes in the water supply.
Where can I purchase your products?
A. Hansgrohe products are sold in many plumbing showrooms across North America. The best way to find a dealer location is by running a zip code search on our dealer locator Web page (see menu bar above "where to buy").
Describe the following finishes in 88, 82, and 81? How do they differ?
A. These finishes are all of the matte family, meaning all finishes that are not polished. Our satin chrome (88) and satinox (81) finishes are created via electro plating onto a metallic or plastic surface. Our brushed nickel (82) finish is a PVD finish that requires multiple plating steps to achieve. These finishes differ in look and touch. Satin chrome is a cool metallic look with a slightly coarse feel. Satinox is a warm tone finish with an exceptionally smooth feel. Brushed nickel is a warm nickel-tone finish with a soft feel.
I have just purchased a one-handle bathroom sink faucet. I've never seen these hot and cold supply hoses before. What kind of adapter do I need?
A. The supply hoses used on all single-control lavatory faucets sold by Hansgrohe USA may look a little "different", but they're nothing exotic. The ends of the hoses are 3/8" in size. Use a 3/8" compression fitting to connect the hoses to your angle stop valve.
I've decided to use a thermostatic mixing valve in my new shower. However, the sales person says I need some other valves as well. Why? A. The Ecostat thermostatic mixer has one function - it controls the temperature of the water. There is no "off" position on the Ecostat: it is "on" all the time! A volume control valve must be plumbed in the line between the Ecostat and each outlet (showerhead, tub spout, etc). If you are planning a three-function shower, you can use one volume control valve in the line between the Ecostat and the Quattro Diverter. If you are planning a two-function shower, you can use the Trio Diverter. It is not necessary to use a separate volume control valve when using the Trio Diverter, since the Trio has an integral volume control.
Why can't I use a diverter tub spout with my thermostatic mixer?
A. The Ecostat thermostatic mixer does not have an "off" position. If a volume control valve is not placed between the Ecostat and the tub spout, it will be impossible to turn the water off! If you are planning a tub/shower setup with a thermostatic mixer, use either two volume controls (one for the showerhead, and one for the non-diverter tub spout) or a Trio Diverter.
I want to use a diverter tub spout with my Equilibrium Pressure Balancing Valve. Can I? Do I need a twin elbow?
A. Yes, a diverter tub spout can be successfully used with the pressure balancing valve since it has an "off" position. The Equilibrium has an integral venturi, so a twin elbow is not necessary.
On most Hansgrohe valves, why do I need to purchase the trim kit separately from the rough-in piece?
A. There are two reasons for this. One, it is easier for Hansgrohe, and your dealer, to order and store the separate trims and roughs. Second, only the rough-in is needed during actual construction. The trim is not needed until the job is complete. By not having the trim on the job site during construction, the purchaser has some protection from loss and damage.
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