All returns/exchanges must be made within 30 days of delivery. 

Returns & Exchange Guidelines

• Items under $20.00 are considered non-returnable.
• Authorized returned stock item products will incur a 25% restocking fee. 
• Exchanges of stock items will incur a 15% fee. Exchanges of special order items are authorized on a case by case basis and fees will range between 15% - 50%. Exchange order $$ total must be of equal or greater value then items being returned. If exchange order is not immediately placed or returned items exceed $$ of exchange order, remaining refund due will be issued as Ira Wood Gift Card. Gift card can than be applied to future replacement order.
• Cancellations on stock item orders that have entered processing will incur a 15% fee.
• Special order returns, exchanges & cancellations will incur a 25% -50% fee (Management’s Discretion ).
• Un-Authorized returns will incur a 50% return fee.
• Some products may be deemed non-returnable (see below).
  • In order for an item to be returned you must contact customer service and receive an authorized RMA.
  • Request to return after 30 days of delivery may be deemed non-returnable.
  • All returns must be insured, and are your property until received back into our warehouse, inspected, and approved for credit.  Unauthorized Returns will be refused.
  • All returns are subject to management approval. 
  • Any Factory Outlet/As-Is item purchased from our 620 Salem Drive showroom location is non-returnable.

Return Instructions: To return or exchange any product you must follow these steps. Failure to follow these instructions may result additional fees or a denied claim.

*Please note that policies for specific information regarding Freight Damage, Defectives, Mispicks and Special Orders can be found further down on this page.

• Contact our customer service department by calling 1-800-472-9923 OR email customer.service@irawoods.com Once submitted a customer service rep will respond to your case as soon as possible ( usually within 3 business days).
• READ Ira Wood & Sons, Inc. Return/Exchange conditions listed below.
• Receive an RGA #, any package without one will be refused.
• Send the package back fully insured, and properly packaged & re-boxed. Do not write directly on the manufacturers box. The RMA number must be placed on the outside of the package (please do not place any stickers on the manufacturing box). Ira Wood & Sons will charge for call tags, unless we are correcting our mistake. You have 10 days to return the product once you receive your RMA. After 10 business days your assigned RMA will expire and your case will need be re-evaluated. 
• A credit for your refund will be issued within 5 days of receipt of the return to our facilities. If returned goods are not received, no refund will be issued.

Return/Exchange Terms & Conditions

By submitting a request for Return/Exchange of your items you agree to:  

• Customer agrees to pay for the shipping of the items coming back to Ira Wood & Sons, Inc.
• Customer is responsible for fully insuring (for the full purchase price) the items coming back to Ira Wood & Sons, Inc.
• No portion of your original shipping charge is refundable. If you return an item that shipped with “Free Shipping” the shipping amount will be deducted from your credit.
• No portion of your expense to ship the product back to Ira Wood & Sons, Inc. is refundable.
• You will be charged for the shipping of the new item being sent to you.
• You agree that if the item(s) is either damaged in transit (back to Ira Wood & Sons, Inc.) or is deemed by Ira Wood & Sons, Inc. not to be in good resalable condition, that we have the right to refuse the package(s) and refuse the return. This determination is at the sole discretion of Ira Wood & Sons, Inc.
• Merchandise returned must pass inspection of the following criteria: original packaging, all parts, pieces & instruction manuals, and not fall under non-returnable items/conditions. If during inspection it is noted that an item has been installed no refund will be issued.
• When sending a package back to Ira Wood & Sons, Inc., please mark the RGA# on the outside of the box that you send the item(s) back in, not the original manufacturer’s box.
• Please ensure that you package your item(s) per the carrier’s guide lines, so if your package(s) is damaged in transit back to us, you will have a better chance of getting your freight claim accepted by the carrier you chose to send the item(s) back by. From past experience this is VERY important, because if the item(s) are refused by IRA WOOD & SONS INC. due to shipping damage the only means for you to try to get your money back is through a freight claim with the carrier of your choice.
• By submitting a request for a RETURN / EXCHANGE of your items it is agreed that you have read and agree to the terms and conditions listed on this page.

Un-Authorized Return

Please note that returning any product without an approved RMA is highly discouraged. Without an approved RMA your product may be refused, possibly misplaced or sent to the wrong receiving location. In the event your product is misplaced or sent to a wrong receiving location you will forfeit your opportunity for refund and Ira Wood & Sons will not be held responsible for locating your product. If we do receive the un-authorized return, a 50% fee will be deducted from your refund.  

Any items that have been damaged by user. Any damaged/defective product not reported to Ira Wood & Sons within 7 days of delivery.

 
Special Order Policy
Any item that you ask us to order, or items that show lead times greater than "usually ships in 1-2 business days" are considered special order. We will immediately bill your card, and hold a full deposit for these items. Returns or cancellation of special orders will carry a minimum 25% restocking fee, if  deemed returnable by management. Not all special or non-stock items can be canceled. Many special order items, once ordered, are made special for you and the manufacturing company will not cancel your order.

Cancellation Policy
If you wish to cancel your order, you must do so before your order is billed & processed. Most orders are billed & processed within 1 hour of submitting. Once the order has been processed, and payment has been accepted, and your order falls under the return/cancellation policy and is subject to a minimum 15% cancellation fee. All custom/special order items are non-cancellable. All special order items are non-cancellable. Please view our returns/exchange/cancellation policy. 

 
Defective/Damaged Product Policy

*In the event a product is damaged by an installer or improperly installed, Ira Wood & Sons Inc. is not responsible for any damage to the product or surrounding area and no refund will be issued.

Miss-Picks & Defects

Please inspect your order within 7 days of arrival to insure proper items, quantities and to be sure all materials are free or defects. Should anything arise please open a support case immediately either via the online form, or by calling customer service.